Tumi Map Indonesia

For achievement-minded people on the move TUMI is a performance luxury brand That provides beautifully optimized solutions Because while our competitors only show you where to go We create products that actually take you places Our success is rooted in yours

Untuk orang-orang yang berorientasi pada pencapaian dalam pergerakan TUMI merupakan merek mewah dengan perfoma produk yang luar biasa Yang menyediakan solusi keindahan yang teroptimisasi Karena ketika kompetitor kami hanya menunjukkan kepada and kemana harus pergi Kami menciptakan produk yang benar-benar membawa anda ke berbagai tempat Kesuksesan kami berada dalam diri anda

Safe and Inclusive Neighborhood for All!

Welcome to TUMI Exclusives Club powered by MAPCLUB. The Member Regulations of TUMI Exclusives Club powered by MAPCLUB membership, along with our terms and conditions (referred hereto or quoted herein), followed by their future amended versions (amended, changed or added in time), hereinafter collectively referred to as “Member Regulations” are intended to clearly define the conditions and rules when you register as a TUMI Exclusives Club powered by MAPCLUB member, as the rights, obligations and responsibilities of both parties during your use of TUMI Exclusives Club powered by MAPCLUB membership services provided by PT. Samsonite Ritel Indonesia (trading as TUMI Indonesia) or its designated affiliates (hereinafter referred to as "TUMI official ", "TUMI", “we”, "us" or “our”, and the grammatical derivatives thereof shall be construed accordingly)

Before you sign up as a TUMI Exclusives Club powered by MAPCLUB member, please read the Member Regulations carefully, (in particular the embolden and underlined terms, which contain important information relating to your right and obligations as well as limitations and exclusions that may apply to you. If you have any questions, comments or suggestions about the terms or content within the Member Regulations, please feel free to contact us via the contact information publicized within Clause No. 11 of the Member Regulations. We are very willing to help and provide you with the necessary assistance.

By clicking on the checkbox during your registration process, you are deemed to have fully read, understood and accepted to our Member Regulations in all aspects, if you do not agree with our Member Regulations or any parts hereof, please immediately stop your registration process.

2-1. "Members" refer to individual(s) who apply for membership of MAPCLUB, submit their personal information, accept the Member Regulations, and have completed the registration procedures to become registered member. The registration process happened under TUMI Stores or TUMI Digital Flagship. Also refer to individual(s) who apply for membership of MAPCLUB from non-TUMI stores including registration from MAPCLUB official website but have purchased TUMI products using the individual(s) MAPCLUB member number.

2-2. "Member Services" refers to the combined services provided by MAPCLUB and TUMI to TUMI EXCLUSIVES CLUB powered by MAPCLUB members, including the management of members' purchase records and the provision of various information related to products and purchases, etc. Specific Member Services are dependent on actual services available during the time of said event.

2-3. "TUMI official website" refers to TUMI’s official online store available at tumi.co.id (including the website(s) accessible via Computer terminal such as Personal Computers and/or Mobile terminal such as Mobile phones, Tablets etc,) and relevant mobile applications stated hereinafter.

2-4. "Designated official TUMI Retail Stores" (hereinafter referred to as "TUMI stores") refers to offline physical retail stores operated by TUMI within Indonesia. We reserve the right to update and/or amend the details of our retail stores without any prior notice.

2-5. “MAPCLUB official website” refers to MAPCLUB’s official online store available at mapclub.com (including the website(s) accessible via Computer terminal such as Personal Computers and/or Mobile terminal such as Mobile phones, Tablets etc,) and relevant mobile applications stated hereinafter.

3-1. You need to correctly complete the MAPCLUB membership registration process as stipulated within the Member Regulations before you may become a TUMI EXCLUSIVES CLUB powered by MAPCLUB member and enjoy the member services provided by TUMI.

3-2. After becoming a member, you may acquire accumulated spending amount when: (i) you use your registered mobile phone number or email address to login and make purchases on TUMI official website (without returns or refunds), or (ii) you use your registered mobile phone number or email address to login and make purchases of TUMI’s products on MAPCLUB official website (without returns or refunds), or (iii) when you make purchases from any official TUMI retail stores and provides our store colleague(s) with your registered mobile phone number (without returns or refunds). Purchases made by Regular tiered members or members with higher membership tiers will have their actual purchase amount accumulated into their purchase amount. Members of Regular Tier and/or above may use the Membership privileges that are available for their use within the period of validity for said privileges within TUMI official website or designated official TUMI retail stores.

4-1. Member Regulations are valid and effective from the launch of the TUMI Exclusive Club powered by MAPCLUB. For new members, member regulations are valid and effective from the moment you fill in and submit the membership application on TUMI official website, designated official TUMI Retail Stores, or other websites, applications and/or platforms designated by MAPCLUB for TUMI hereinafter to provide membership registration services.

4-2. MAPCLUB and TUMI may make changes to these rules from time to time in accordance with applicable laws and regulations, and for the purpose of maintaining trade order, protection of consumer rights, membership plans, or service adjustments. If During changes to these rules, we shall notify our Members via any one or more of the following methods: a) email, b) SMS, c) TUMI official website, d) TUMI store, etc.

4-3. Any changes to our Member Regulations will become effective 7 days after the date of notice (or during the effective date specified within the notice). Please check our Member Regulations regularly to keep yourself posted of relevant amendments in time. If you disagree with the amendments, you should stop using the membership service from the date said amendments take effect, and such amendments will not apply to you. If you continue to use the membership service after the amendments becomes effective, you will be deemed to have fully accepted such amendment.

4-4. By applying and registering as a member of TUMI EXCLUSIVES CLUB powered by MAPCLUB via TUMI Official Website, you have also agreed to abide by all relevant terms and conditions and privacy policies of TUMI Official Website in addition to the Member Regulations. Please refer to terms and conditions and privacy policy for the terms and conditions, and privacy policy of TUMI Official Website, respectively.

5-1. In order to register as a TUMI Exclusives Club powered by MAPCLUB member, you must fill out and submit our membership application via TUMI Official Website, Designated official TUMI Retail Stores, or other websites, applications and/or platforms authorized by TUMI to provide member registration services hereinafter. Specific registration procedures includes: a) reading and accepting the Member Regulations, Terms and Conditions and Privacy Policy, b) filling in the correct mobile phone number and verifying via SMS verification code, c) filling in your email address and all other necessary personal information, d) Clicking on the checkboxes to confirm your acceptance to the Member Regulations, Terms and Conditions, and Privacy Policy. The information provided by you in applying for Membership must be accurate, complete and without any omission, otherwise TUMI reserves the right not to accept the application or to cancel the relevant registration. All personal data you provide to TUMI will be subject to TUMI’s Privacy Policy (Please see https://tumi.co.id/privacyPolicy.html).

5-2. For MAPCLUB members who not registered under TUMI official website or designated official TUMI Retail Stores will be automatically registered as a TUMI Exclusive Club powered by MAPCLUB members once they purchase TUMI’s product through TUMI Official Website, or Designated official TUMI Retail Stores, or MAPCLUB Official Website.

5-3. Membership cannot be transferred, leased, inherited, nor used for other purposes (including but not limited to mortgages). Members shall be fully liable for the consequences of violating this Clause.

5-4. At any time, we may review the validity of your membership registration information in accordance with applicable laws, regulations, and rules, and may terminate, suspend, or freeze your membership based on the results of the review.

6-1. Your TUMI Exclusives Club powered by MAPCLUB membership is valid for lifetime, unless a member specifically requests to terminate the member account and the member themselves calls TUMI customer service center email ([email protected]) to apply for said termination or upon occurrence of other circumstances when the membership should be terminated according to the Member Regulations. The membership tier will have a certain validity period according to your spending and purchase situation. Members of different tiers enjoy specific membership privileges during their respective validity periods (for the specific membership privileges enjoyed by members of different tiers, please refer to the latest information updated on the website from time to time at: https://tumi.co.id/tumi-exclusives-club.html )

Membership tier: The following are specific regulations for registering and upgrading of membership tiers through cumulative spending: 6-2. Regular Tier members: After completing the membership registration process in accordance with Clause 5-1 of the Member Regulations, they may become a new Regular Tier member. 6-3. Silver Tier members: After completing the membership registration process in accordance with Clause 5-1 of the Member Regulations and at the same time make a purchase of any amount in the TUMI Official Website or Designated official TUMI Retail Stores (without returns or refunds) to become a silver tier member. Regular Tier members can automatically promote to silver tier members when they make a purchase of any amount (without returns or refunds) on TUMI Official Website or Designated official TUMI Retail Stores or MAPCLUB Official Website. Silver tier will also automatically apply to MAPCLUB member that purchase TUMI products of any amount (without returns or refunds) in accordance with Clause 5-2 of the Member Regulations. 6-4. Gold Tier members: After completing the membership registration process in accordance with Clause 5-1 or Clause 5-2 of the Member Regulations, and at the same time spending an actual spending amount of IDR 22,000,000 or more within a single transaction (without returns or refunds) on TUMI Official Website or Designated official TUMI Retail Stores or MAPCLUB Official Store will be promoted to gold tier member. Regular tier members/silver tier members can be automatically promoted to gold tier members if their accumulated actual spending amount reaches IDR 22,000,000 (without returns or refunds) for purchases made on TUMI Official Website or Designated official TUMI Retail Stores or MAPCLUB Official Stores within the period of 12 consecutive months. If we find malicious transactions, purchases for non-consumption purposes, and other illegal transactions, we have the discretion to cancel, invalidate, deduct, adjust the corresponding actual spending amount and accumulated spending amount depending on to the circumstances, when upgrading the membership tier based on the actual situation.

Validity period for different membership tiers: The regular membership/silver membership tiers are valid for permanent, and the gold membership tier is valid for 12 months. The validity period of the new regular tier member/silver tier member tier is calculated from the date the membership becomes effective; the validity period of a gold tiered member is calculated from the day of promote. For example, if a gold tiered member joins/promotes from a silver tier member to a gold tier member on 2nd January, 2023, its gold tier membership will be valid until 1st January, 2024 and Expires at 23:59:59, during the absence of a valid renewal. Unless otherwise terminated in accordance and/or to the violation of specific clauses stipulated within the Member Regulations, regular tier members and silver tier members have no membership tier validity period.

Renewal and restrictions: 6-5. Renewal of Gold Tier Membership: Gold tier membership may be automatically renewed if the accumulated actual purchases and spending made by a gold tier membership on TUMI Official Website or Designated official TUMI Retail Stores or MAPCLUB Official Website for TUMI Products are over IDR 22,000,000 (no returns or refunds) at the end of the validity period for the gold tier membership; the gold tier membership will automatically be extended for another 12 consecutive months after the accumulated spending amounts reaches IDR 22,000,000 at the end of the validity period. However, if the member fails to accumulate another IDR 22,000,000 of purchases within the validity period of the gold tier membership, the member will automatically be demoted to a silver tier membership at the end of the validity period of the gold tier membership. For example, if the validity period of a gold tier member expires at 23:59:59 hours on 1st January 2024, and you made a purchase of more than IDR 22,000,000 on 1st December 2023 in TUMI Official Website or Designated official TUMI Retail Stores or MAPCLUB Official Website, your gold tier membership will automatically renew on the end day of validity period, which would be 1st January 2024, and the new expiration date and time of your gold tier membership will now be at 23:59:59 hours on 31st December 2024.

7-1. Accumulated Spending Amount

(1) The actual amount paid by members through cash, bank card, or online payment for purchases in TUMI Official Website and Designated official TUMI Retail Stores (except outlets and wholesales stores) and MAPCLUB Official Store for TUMI’s products at any time will be counted as accumulated spending amount (IDR 1 = 1 accumulated spending amount). For example, if a member spends IDR 5,000,000, they can get an accumulated spending amount of 5,000,000 counted within their membership account.

After a member has successfully registered as a TUMI Exclusives Club powered by MAPCLUB member on the TUMI Official Website or Designated official TUMI Retail Stores or MAPCLUB Official Stores, if they purchase any product and pays the full amount in the TUMI Official Website or Designated official TUMI Retail Stores or MAPCLUB Official Stores, the actual amount paid by the member for the purchase of the product will be calculated as accumulated spending amount (IDR 1 = 1 accumulated spending amount). For the avoidance of doubt, before you successfully register a TUMI Exclusives Club member account via the TUMI Official Website or the Designated official TUMI Retail Stores, any amount you actually paid for shopping on the TUMI Official Website or Designated official TUMI Retail Stores or MAPCLUB Official Stores will not be accumulated within any member account.

(2) After the product is purchased, the member can return the product with the official receipt (proof of purchase) approved by TUMI according to the return policy published on the official website of TUMI Indonesia. If the product is returned, the accumulated spending amount for purchasing the product will be cancelled. Please refer to the details within our return policy page for more information regarding returns (https://www.tumi.co.id/en/return-policy.html).

(3) Members can check their accumulated spending amount after logging in to their account on TUMI Official Website and linking members MAPCLUB account to TUMI Official Website account, the valid accumulated spending amount generated by: (i) each of offline purchase made through Designated TUMI Retail Stores will be displayed within the dashboard on their account on the 2nd day after the purchase has been completed, or (ii) each of online purchase made through TUMI Official Website or MAPCLUB Official Website will be displayed within the dashboard on their account on the 15th day after the purchase has been completed.

(4) The spending amount will not be accumulated under the following cases: - Purchases not made or completed on TUMI Official Website or Designated official TUMI Retail Stores or MAPCLUB Official Website - Gifts or premiums in promotional campaigns, events, and activities - Purchase made at TUMI outlets/discount stores

(5) If a member has dishonest or illegal transactions, TUMI has the right to cancel, deduct or adjust the actual spending amount relevant to said transactions, or restrict said member from accumulating spending amount.

(6) In the case of term (5) above, if a member disagrees with the occurrence of a "dishonest or illegal transactional behavior", the member shall submit the disagreement to the TUMI official customer service center within 14 days after TUMI takes corresponding action, TUMI will inform members of the processing results within 10 working days. For the purpose of this term and the Member Regulations, a “working day” means as a normal business day in Indonesia (excluding Saturdays, Sundays, public holidays and any weekday on which at any time between 9 am and 5 pm a force majeure events happened).

(7) In the case of term (6) above, if the member has no objection within 30 days from the date when TUMI officially issues notice of the processing result, it shall be deemed that the member has accepted the processing result.

(8) Any accumulated spending amount cannot be transferred, assigned, collected, or gifted to another Member or a third party.

(9) Actual purchase amount and accumulated spending amount cannot be exchanged for cash, redeemed, or repaid, and no change can be given.

(10) TUMI may make amendments to the regulations for accumulating spending amount from time to time depending on the situation. TUMI will update information from time to time through TUMI Official Website or Designated official TUMI Retail Stores or other channels specified in Clause 4-2 of the Member Regulations to inform members of the latest regulations regarding accumulating spending amount. If TUMI believes that the amendment will bear significant adverse effect on the member, TUMI should use their official TUMI Official Website, Designated official TUMI Retail Stores, MAPCLUB Official Website or other channels specified in Clause 4-2 of these rules in advance to notify members within 7 days.

7-2. Definition and use of appreciation reward

Gold tier member Appreciation Reward: When a member’s accumulated spending amount meets the gold tier upgrading condition (without returns or refunds) as specified in Clause 6-4 of the Member Regulations, the member will automatically be promoted to gold tier membership status on the next day after purchase. During a member’s first time being promoted to gold tier membership after successfully purchasing and completing payment (without returns or refunds), such member will automatically receive an appreciation reward. If such a member upgraded to gold between the calendar dates of 1 and 15, they will receive the appreciation reward in the form of MAPCLUB Points on the 22nd in the same month at the latest. If such a member upgraded to gold between the calendar date of 16 and the final day of the month, they will receive the appreciation reward in the form of MAPCLUB Points on the 7th day of the following month at the latest. The appreciation reward is valued at 500.000 MAPCLUB Points, and it will be valid for 3 months (90 days) from the date of issue, after which it will automatically burn. The appreciation reward may only be issued once for each member’s account and will only be issued after the member gets promoted to gold tier for the first time. Members can use the points from appreciation reward as regular MAPCLUB Points and can be used in all retailers under MAP Group.

Special Instructions:

The point appreciation reward for gold tier members is valid for 90 days from the date of issue, and will automatically expire at the end of the month of the valid period.

The usage of point appreciation rewards will follow MAPCLUB points terms and conditions, except as stated differently in Tumi Exclusive Club powered by MAPCLUB Member Regulation.

TUMI Exclusives Club powered by MAPCLUB appreciation reward shall not be transferred, assigned, collected or gifted to other members or third-party and cannot be cashed out. We will not issue any invoices for the credited amount of the appreciation reward.

7-3. Definition and use of Membership Privileges

(1) 10% off discount privilege for purchase of regular priced items: When a member’s accumulated spending amount meets the gold tier upgrading condition as specified in Clause 6-4 or 6-5 of the Member Regulations, the member will automatically be promoted or renewed to gold tier membership status; during the validity period of the member’s gold tier status, they can enjoy a system generated 10% off discount privilege when purchasing regular priced products on TUMI Official Website or Designated official TUMI Retail Stores or MAPCLUB Official Website for TUMI’s purchases. For the avoidance of doubt, within the 2nd to 15th day after you have been promoted to a gold tier member, any return or partial returns that results in a member not being able to meet the regulations stipulated in Clauses 6-4 or 6-5 to accumulate enough spending amount to meet the promote requirements, the member may be regarded as to have conducted a “dishonest or illegal transaction” with accordance to Clause 7(5) of the Member Regulations. Your gold tier Member rights will also be withdrawn until you meet the requirements of Clause 6-4 or 6-5 of these rules again to promote or renew your membership to become a gold tier member.

The 10% off discount privilege for Gold Tier members cannot be used to purchase promotional items

The 10% off discount privilege for Gold Tier members cannot be combined with other promotion such as bank partners promotion

TUMI reserves the rights for the final interpretation of regulations set for the use of the 10% off discount privilege for Gold Tier members, if a member is unsure of the conditions for use, please consult our Customer Service Email Address ([email protected])

(2) One-off 15 times MAPCLUB Points birthday reward for Gold Tier members: When a member’s accumulated spending amount meets the gold tier upgrading condition as specified in Clause 6-4 or 6-5 of the Member Regulations, the member will automatically be promoted or renewed to gold tier membership status; during the validity period of the member’s gold tier status, they will receive a birthday notification through email and/or WhatsApp message during the 1st day of their month of birth. Such member can enjoy 15 times MAPCLUB Points of their first purchase on their birthday month, this will be automatically generated by system. The validity period of the birthday reward will be from the 1st day of the member’s month of birth through to the final day of the member’s month of birth, to avoid any doubt, the birthday reward will automatically be system generated on 0:00:00 hours on the 1st day of the member’s month of birth and expire after 23:59:59 hours on the final day of the member’s month of birth. If a member promotes from a silver tier membership to a gold tier membership any time after the 1st day of their month of birth, they can get the birthday rewards immediately after receiving upgrade notification. For example, if a member’s month of birth is in January, and said member is promoted from silver tier membership to gold tier membership on 2nd January, the member will immediately get 15 times of MAPCLUB points on their first purchase between 2nd January to the final day of the month.

The one-off 15 times MAPCLUB Points for Gold Tier members cannot be used for the purchase of end-of-season promotional items

The one-off 15 times MAPCLUB Points t for Gold Tier members can be used simultaneously with the 10% off discount privilege for purchase of regular priced items

TUMI reserves the rights for the final interpretation of regulations set for the use of the one-off 15 times MAPCLUB Points birthday reward for Gold Tier members, if a member is unsure of the conditions for use, please consult our Customer Service Email Address ([email protected])

Special Instructions:

The one-off 15 times MAPCLUB Points birthday reward for Gold Tier members can only be obtained once per natural year and can be used in TUMI Official Stores, Designated TUMI Retail Stores, and MAPCLUB Official Stores. - If a member has been promoted to gold tier membership after their registered month of birth, they will not receive a one-time 15 times MAPCLUB Points birthday reward for the current year of their registration - If a member had been demoted from their gold tier membership to a silver tier membership before the month of birth registered within their TUMI account, and does not get promoted back to gold tier membership before or during their month of birth, they will not receive a one-off 15 times MAPCLUB Points birthday reward during the year of said demotion.

Unless otherwise terminated in accordance to and/or due to the violation of specific clauses stipulated within the Member Regulations, any changes to the membership account (i.e.: a demotion from gold tier membership to silver tier membership status) after a gold tier member receives their one-off 15 times MAPCLUB Points birthday reward during their month of birth within the validity period of their gold tier membership, will not affect the validity of the one-off 15 times MAPCLUB Points birthday reward. For example, if a gold tier member receives their one-off 15 times MAPCLUB Points birthday reward on 1st January, and their gold tier membership status expires on 2nd January, they may continue to use their one-off 15 times MAPCLUB Points birthday reward from the period between 3rd January to 31st January. However, said member may not receive another one-off 15 times MAPCLUB Points birthday reward during the following year, if they do not get promoted to gold tier membership status before the end of said member’s next month of birth.

Only gold tier members can enjoy the above-mentioned discount coupons and privileged membership rights. Regular tier members and silver tier members can only obtain accumulated spending amount through their completed purchases, and promote or renew to become a gold tier member when the accumulated spending amount meets the conditions of Clauses 6-4 and 6-5 of the Member Regulations.

7-4. Correction of accumulated spending amount and membership rights

(1) Any errors regarding accumulated spending amount or membership privileges (including appreciation reward, 10% off discount privileges for gold tier members and 15 times MAPCLUB Points as birthday reward) can be corrected within 30 days after the relevant purchase takes place, by contacting our Customer Service Center. If a member finds an error regarding their accumulated spending amount within 30 days after the accumulated spending amount has been generated or amended, and the error is caused by TUMI, said member may submit relevant information and evidence within the aforementioned 30-day period to request a correction from TUMI for their accumulated spending amount. After receiving the official invoice/receipt (proof of purchase) or other relevant documents that are officially recognized by TUMI, we will provide correction or reasonable solution within 60 days.

(2) TUMI is officially responsible for the operation and management of the accumulated spending amount. Under certain circumstances, TUMI has the right to deduct or adjust the consumption amount and notify consumers by phone or email. Members can object to the decision to deduct or adjust the consumption amount within 30 days after TUMI sends the above notice.

8-1. When the following circumstances occur, TUMI has the right to notify the member to terminate its membership, however, during the occurrence of the following situation

(1) TUMI can terminate the membership without any prior notice.

(2) The information submitted within the membership application was found to be untrue, dishonest or illegal.

(3) The member dies or lose capacity for civil liability.

(4) A member disrupts the activities of other members or uses other members' personal information to cause damage to other members or has carries out other actions that infringe on the legal rights of others.

(5) Malicious transactions or other deception, stealing or illegal possession of any preferential or other user benefits.

(6) Members violate the terms and conditions of the Member Regulations, damages public order, customs, or violates applicable laws and regulations.

(7) TUMI officially decides to terminate or cancel the membership plan.

8-2. Any Member may apply to terminate his/her Membership via TUMI customer service center ([email protected]) or MAPCLUB customer service center ([email protected]) at any time. Upon receipt of your termination request, we will verify your identity, log out your Membership account upon successful verification, and upon your request, remove your personal data from the systems involved in the implementation of our day-to-day business functions such that it can be kept in an irretrievable and inaccessible manner. At the same time, we reserve the right to keep a backup of relevant information and records in the back-end system in accordance with the requirements of applicable laws and regulations, in which may include your personal data.

8-3. Once a membership has been terminated, all of said membership’s previously accumulated spending amounts, coupons and other membership benefits and/or privileges will expire immediately; if the member re-applies for membership, the above benefits and/or privileges will not be restored.

8-4. The termination of the TUMI Exclusive Club Powered by MAPCLUB will automatically terminate the MAPCLUB membership; therefore, members can’t enjoy MAPCLUB benefits in other MAP Group Brands.

9-1. TUMI officially uses the information you share to improve our services and your experience. TUMI respects the privacy of members. For the collection, use and protection of your personal information on TUMI officially designated online channels and TUMI officially designated offline channels, please refer to our "Privacy Policy". The "Privacy Policy" forms an integral part of these rules. Before you become a member and use member services, please read the "Privacy Policy" carefully. If you use our membership service, you are deemed to have agreed that TUMI officially uses and protects your personal information in accordance with our "Privacy Policy".

9-2. For the collection, use and protection of your personal information through TUMI Official Website, Designated official TUMI Retail Stores and MAPCLUB Official Website, please refer to their respective privacy policies. Please ensure that you have requested for and read the privacy policy carefully before you submit an application to become a member of the TUMI Exclusives Club Powered by MAPCLUB.

9-3. If you do not agree to this Clause 9 or any of the terms, conditions and rules (including but not limited to the “Privacy Policy”) or any part thereof referred to in this Clause 9, please stop using the Member Services immediately.

9-4. Member’s personal data held by TUMI will always be kept confidential, but it may be provided to third parties under confidentiality in accordance with the privacy policy (including for the purpose of TUMI's daily operations).

9-5. TUMI may use member’s personal data in accordance with the privacy policy to contact members regarding various news, events, and promotion and publicity of TUMI Along with its business partners. If a member does not agree to the use of their personal data for direct marketing, said member can tick the appropriate box during the registration process of their membership account to indicate their objection. Said member may choose not to receive such direct marketing information materials at any time by contacting cs.tumi@mapfashion or (if it is an email) by clicking the "unsubscribe" button, which may be found within the footer of our email.

10-1. You agree to compensate TUMI official and its group company members, managers, directors, employees, agents, licensors and suppliers for your actions, your violation of these rules, your illegal acts or your infringements Defend and protect against any allegations, losses, liabilities, expenses, compensation for damages caused by or related to the rights of third parties.

10-2. Unless the law clearly stipulates otherwise, (i) TUMI shall not be liable for any indirect, incidental, special, disciplinary, fines or consequential damages of any kind, no matter how an issue may have occurred, whether it is due to infringement or violation, caused by contract or other reasons. (ii) To the greatest extent in accordance with the law of Indonesia. TUMI officially declares that we will not be liable for any other guarantees, under any circumstances. (iii) Unless the law clearly stipulates otherwise, if there is no clear evidence to prove that TUMI has intentional or gross negligence, TUMI shall not be liable for damages or losses to members.

10-3. To the largest extent permitted by applicable law, TUMI will not be liable for any claims, requests, liabilities or litigation caused by or arising from the omissions, negligence and/or failure to provide us with the latest information by customer or Member, or the accuracy or completeness of such information.

Customer Service Center Email Address: [email protected]

Customer Service Center Working Hours: 8.30 am to 5.30 pm on weekdays

Members may also contact us via WhatsApp found within the footer of TUMI Official Website.

12-1. The Member Regulations and the transactions relating to the Member Regulations are governed by the law of Indonesia and shall be interpreted in accordance with the laws of hon.

12-2. Any dispute or controversy arising out of or in connection with the Member Regulations shall be settled by amicable and faithful negotiation between you and TUMI to the extent possible. In the absence of gross negligence, TUMI reserves the final right of decision on such dispute or controversy. If the negotiation fails, such disputes or controversy shall be submitted to the exclusive jurisdiction of a court with competent jurisdiction in Indonesia.

12-3. If a clause within the Member Regulations is invalid, it does not affect the continued validity of other clauses. If a clause within the Member Regulations is found to be illegal, invalid or unenforceable, that part will be deemed to be separated from the Member Regulations, and the validity and enforceability of all other clauses within the Member Regulations will not be affected by it.

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